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WHCC

Your professional photographic and 
press printing partner.

 

Weekend Customer Service Hours

The WHCC Customer Service Staff has extended hours for December! Monday through Friday our staff is available 8:00am - 7:00pm (Central Time). All Saturdays and Sundays leading up to Christmas (December 5, 6, 12, 13, 19, and 20), the Customer Service Staff will also be available by phone and email. Saturday hours are 9:00am to 5:00pm (Central Time) and Sunday hours are Noon to 5:00pm (Central Time).

Weekend CS Hours
Image Boxes
Double CD Cases
Holiday Tips and Reminders
 

Image Boxes are available!

Image Box

Present 4x6 proofs, 5x7 proofs, or an 8x8 Press Printed Album in a customized Image Box. Image Boxes for proofs are available in two depths and can be ordered with a vertical or horizontal opening. The smaller depth holds approximately 100 proofs and the larger box holds approximately 250 proofs. A custom photo cover, printed on lustre or metallic photographic paper with a matte laminate, is wrapped around the Image Box allowing you to customize the cover, spine, and back. With a turnaround of just 2-3 days, Image Boxes provide a personable and upscale option for your clients to display and store their proofs and 8x8 Press Printed Albums. Image Boxes can be ordered through ROES with no minimum quantity, even mix and match designs in one order!

Pricing and more info on our Image Boxes is on our website.

 
 

Product Enhancement: Double CD Cases

Double CD Case

CD cases are now available for a single or double CD or DVD! CD Cases are completely customizable and make a great presentation. Made with a lustre or metallic photographic print wrapped around hardboard, CD Cases are finished with a matte laminate and include a magnetic closure to ensure your case stays closed. CD Cases can be ordered through ROES with no minimum quantity. Premium Packaging is also available for CD Cases.

Pricing and more info on our CD Cases is on our website.

 
 

Holiday Tips and Reminders

It's December and there are only a few weeks left until the holidays! Here are some tips and reminders to make this holiday season as smooth as possible!

  • Turnaround Time: Keep in mind our published turnaround times. During these next few weeks, leave some extra time for any possible minor delays and place your orders as soon as possible to guarantee delivery by Christmas. We do not have any cut-off dates and all orders placed on or before December 23rd can be delivered on December 24th or before.
  • Shipping Upgrades and Rushes: Please note that adding overnight shipping does not guarantee your order will ship the same day. It only expedites the shipping method once the order is complete. A 100% rush may be available if you need to expedite the turnaround time of the order through the lab. Contact Customer Service if you would like a 100% Rush, which will double your order cost.
  • Order Instructions: Putting any instructions or notes on your order will delay it by at least one day as it will be sent to Customer Service to review your instructions or notes. Please review your order carefully before submitting it. If you need to expedite your order, contact Customer Service. Do not try to expedite your order through instructions of your order. This will only slow your order down and your instruction may get missed. Only pertinent information to your order should be put in the instructions such as trimming instructions.
  • Press Printed Cards and Full Spreads: When submitting a full spread, be sure to click "One Image, Spread over Crease" under size options in the lower left screen of ROES. If this option is not selected, only half of your image will print. Always check the thumbnail on the review order screen to make sure you have filled in all surfaces you want printed and that all files are in the correct openings.
  • Press Printed Cards and Safe Lines: The Safe Line in ROES is not the cut line for the cards. The cut happens between the Safe Line and the edge of the file. Anything inside the Safe Line will print on your card. Anything outside the Safe Line may or may not print on your card. Keep this in mind if a border is put on the outside of the Safe Line - it may arrive to you uneven and only printed on some sides.
  • Photographic Greeting Cards: We strongly recommend separating card orders from normal print orders. Orders with both Photographic Greeting Cards and normal prints are scheduled for an extra day in process. If you separate these orders, you should get them both back a day earlier than submitting them together.
  • Address and Credit Card: If you haven't placed an order with us in a while, make sure you have your most current shipping address on file with us before you place your order. You can update your shipping address by calling us at 800-252-5234 or emailing us at customerservice@whcc.com. Also remember to keep your credit card information current so your orders are not delayed! You can update your credit card information easily online at http://pro.whcc.com. Log in with your user name and password. On the left side of the screen is a link for "Account Info". Click there and you are able to update your credit card under the Payment Terms section.
  • Review order in ROES: When placing your order in ROES, please be sure to look over all of the items you've ordered in the Review Order Screen before you actually place the order. Make sure you've ordered the correct paper type, the correct finishing services, and the correct quantities. Also check the cost of the order. Make sure it is what you're expecting to pay for the order. Lastly, please remember that our Press Printed Cards come in sets of 25 cards. So, if you need 50 cards, you would order a quantity of 2.
 
 

Want more information on all of our products?

All the information you need on all the products we offer is available in our 2009 Pricing and Services Guide available at pro.whcc.com.

2009 Pricing and Services Guide

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Interested in becoming a WHCC client?

Fill out the New Client Questionnaire on our website and we'll send you information on opening an account. Don't worry, the process is quick and easy!

Fill out our New Client Questionnaire

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2840 Lone Oak Parkway | Eagan, Minnesota | 55121