Return to email archive.

 

WHCC

Your professional photographic and 
press printing partner.

 

Happy Thanksgiving!

Just a reminder that WHCC will only be closed tomorrow, Thursday, November 24th. Customer Service will be available Friday, November 25th from 8:00am - 5:00pm CST.

It's also the time of year that we need to be reminded of UPS's delivery and pickup schedule. UPS will not pickup or deliver packages tomorrow, Thursday, November 24th. On Friday, November 25th, only Next Day Air, Next Day Air Saver, and Two Day Air will be picked up or delivered. This Saturday, as with any Saturday, if you'd like a Saturday delivery it must be ordered directly with one of our Customer Service Representatives.

Ground packages will not be shipped on Friday, November 25th. This day is also not a transit day for UPS Ground packages. If you normally receive packages by UPS Ground and have orders that shipped Tuesday, November 22nd or Wednesday, November 23rd, your orders may not be delivered until Monday, November 28th or Tuesday, November 29th. UPS Ground clients, please also remember that any orders completed Friday, November 25th will not ship until Monday, November 28th.

If you have any questions or need to upgrade shipping on your orders to meet your delivery timeframes, don't hesitate to call us at 800-252-5234 or email customerservice@whcc.com.

Happy Thanksgiving
Combo Covers
Premium Packaging
Holiday Tips and Reminders
 

Combo Covers for Press Printed Albums

Combo Covers for Press Printed Albums

Love the look and feel of a leather or fabric cover album, but miss the customization and design options of a custom photo cover? Get a new Combo Cover that combines both!

Our new Combo Cover option for Press Printed Albums lets you combine any of our many fabric and leather cover options along with any of our custom photo cover options including lustre or metallic photo paper or fine art or metallic canvas. Select a custom photo for the front of the album cover and allow the leather or fabric to wrap around the spine and the entire back of the album cover. Or, select a custom photo for both the front and back of the album cover allowing the leather or fabric to be an accent along the spine. The leather or fabric of a Combo Cover is stitched to the Custom Photo so you can choose between white or black stitching to complete the Combo Cover look.

Combo Covers are available for all sizes and configurations of Press Printed Albums in ROES. Make sure to click on the Combo Cover picture within the info tab of the Press Printed Album ROES catalog for directions on how to order a Combo Cover. Front and back cover sizing templates are available in our updated free sizing template download as well.

View all the details and more pictures for Combo Covers on our website.

 
 

Premium Packaging

Premium Packaging

Save time and simplify your workflow this holiday season with WHCC's Premium Packaging! With Premium Packaging you can have your client's order shipped directly to them with great packaging! Your work is done the moment you send the order to us! Or if you're looking to eliminate your inventory of boxes and the labor of packaging, order WHCC's Premium Packaging and have it shipped back to you all packaged and ready so you can deliver the order in person.

Premium Packaging

WHCC's Premium Packaging makes it easy to enhance the presentation of your print and product orders. The prints are sealed in clear poly bags wrapped in tissue paper and placed in our rich chocolate brown boxes. The presentation is finished with an eco-friendly natural cloth ribbon. Premium Packaging is available for photographic print sizes from wallets and proofs up to 11x14, as well as for Press Printed Cards and Press Printed Books & Albums. Premium Packaging is a perfect solution when drop shipping directly to clients. Orders do not include any pricing or paperwork identifying WHCC as the producer of the order or package. All your clients will see is the beautiful display of prints packaged in a high quality presentation. WHCC's Premium Packaging is the perfect impression you want to leave with your clients.

View more pictures and all the details for Premium Packaging on our website.

 
 

Holiday Tips and Reminders

Here are some tips and reminders to make this holiday season as smooth as possible!

  • Press Printed Card Quantities: Press Printed Cards are ordered in packs of 25. Use the quantity box under Size Options-Style and Quantity of Cards in the lower left panel of ROES to order multiple identical packs of 25 cards. If you want 50 cards, you will order a quantity of 2 in ROES.
  • Press Printed Cards and Safe Lines: The Safe Line in ROES is not the cut line for the cards. The cut happens between the Safe Line and the edge of the file. Anything inside the Safe Line will print on your card. Anything outside the Safe Line may or may not print on your card. Keep this in mind if a border is put on the outside of the Safe Line - it may arrive to you uneven and only printed on some sides.
  • Photographic Greeting Cards (one sided photographic print with an envelope): We strongly recommend separating one sided photo card orders from normal print orders. Orders with both Photographic Greeting Cards and normal prints are scheduled for an extra day in process. If you separate these orders, you should get them both back a day earlier than submitting them together.
  • Sizing Files: It is best to have your files sized correctly for the product that you are ordering. Please use our sizing templates for all press products including cards, books and albums. Refer to our informational PDFs for how to size files for our Gallery Wraps and Float Wraps.
  • Order Instructions: Putting any instructions or notes on your order will delay it by at least one day as it will be sent to Customer Service to review your instructions or notes. Please review your order carefully before submitting it. If you need to expedite your order, contact Customer Service. Do not try to expedite your order through instructions on your order. This will only slow your order down and your instruction may get missed. Only pertinent information to your order should be put in the instructions such as trimming instructions.
  • Review order in ROES: When placing your order in ROES, please be sure to look over all of the items you've ordered in the Review Order Screen before you actually place the order. Make sure you've ordered the correct paper type, the correct finishing services, and the correct quantities. Also check the cost of the order. Make sure it is what you're expecting to pay for the order. Lastly, please remember that our Press Printed Cards come in sets of 25 cards. So if you need 50 cards, you would order a quantity of 2.
  • Drop Shipping an Order: First select the appropriate drop ship method for a USA, Canada or International drop ship. Next, fill out the drop ship address. It is extremely important to fill out the drop ship address fields correctly within the appropriate box. Failure to complete the address correctly can result in the order being delayed and not delivered on the date expected. Also note that separate orders getting drop shipped to the same address cannot be combined. The drop ship fee will apply to each order being drop shipped regardless of the address it is being shipped to.
  • Addresses and Credit Cards: If you haven't placed an order with us in a while, make sure you have your most current shipping address on file with us before you place your order. Also remember to keep your credit card information current so your orders are not delayed! You can update your shipping address and credit card information by logging in to our client website. Log in with your user name and password. On the left side of the screen is a link for "Account Info". Click there and you are able to update your address and your credit card under the Payment Terms section.
 
 

Want more information on all of our products?

All the information you need on all the products we offer is available in our Pricing and Services Guide available at pro.whcc.com.

Pricing and Services Guide

Facebook  Twitter

Interested in becoming a WHCC client?

Fill out our New Client Questionnaire and we'll send you information on opening an account. Don't worry, the process is quick and easy!

Fill out our New Client Questionnaire

White House Custom Colour

Change Email Address | Unsubscribe | Forward to a Friend
© 2011 White House Custom Colour
2840 Lone Oak Parkway | Eagan, Minnesota | 55121