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We've Extended Our Customer Service Hours

Help is even easier to find at WHCC with our extended hours in December plus our online chat feature. Reach us Monday through Friday from 8:00am - 7:00pm CST as well as on Saturday from 9:00am - 5:00pm and Sunday from Noon - 5:00pm CST. We have many convenient ways to connect with our friendly staff during these hours. Choose the option that works best for you.

Contact WHCC Customer Service

To use our online chat feature, log in to your WHCC account and look for the Live Chat button. In December, Chat is available Monday through Friday from 9:00am - 7:00pm CST, Saturday from 9:00am - 5:00pm CST and Sunday from Noon - 5:00pm CST.

Chat with WHCC!

Topics

Holiday Tips + Reminders

Only Good Tidings + Cheer

We've compiled a few tips and reminders to help make this holiday season as smooth as possible.

Press Printed Card Quantities

  • Cards are available in packs of 25. A quantity of 1 is 25 cards; a quantity of 2 is 50 cards, etc.
  • Your quantity of cards is ordered in the Qty box beside the paper type chosen.

Sizing Files

  • It's important to use our free sizing templates for our Card Products, Image Blocks, Books + Albums, Boxes + Cases, and some of our other products such as Address Labels, Image Folios, Printed DVDs, Image Cubes, and USB Drives.

Press Printed Card Safe Lines

Card Envelopes

  • White or Parchment envelopes are included with 4x5.5", 4x8", 5x5", and 5x7" Press Printed Greeting Card and Boutique Card orders, both flat and folded styles.
  • Upgrade the envelopes to one of our additional premium envelope options for a small fee per pack of 25 cards.
  • Keep in mind that we do not offer envelopes for the following Press Printed Greeting Cards, Boutique Cards, and Postcards sizes: 2x3.5", 3x3", 5x10", 5.5x11", and 8x10".

Order Instructions

  • Instructions or notes on orders will delay them by at least one day.
  • Review your order carefully before submitting it.
  • Contact Customer Service to expedite your order because instructions will slow your order down and it's possible your instruction may get missed.
  • Only use the instructions field for pertinent information to your order such as trimming instructions.
 

Holiday Shipping + Turnaround Time

From Our House to Yours

We do not have any cut-off dates for orders shipping to the United States. However, we do suggest you place your orders as soon as possible and leave some extra time for any possible minor delays that can occur such as shipping related delays or errors.

It's also important to keep in mind our published in-lab turnaround times for each product as well as the type of shipping included with each product ordered. You can track your orders online or through our iPhone App.

One-day shipping and rushes can be added to orders to help them arrive to you sooner but remember that adding overnight shipping does not speed up the in-lab time your order takes to get produced nor does it guarantee your order will ship the same day. One-day shipping only expedites the shipping method once the order is complete. A 50% rush is available if you need to expedite the in-lab turnaround time of your order. Contact Customer Service if you would like to add a 50% rush, which is an additional charge equal to 50% of your order cost.

Visit our Holiday 2013 Shipping Guidelines page for a complete breakdown of when to place specific order types in order to receive them by Christmas, December 25th. Also listed is the WHCC and shipping carrier holiday schedules by date. Easily see when WHCC will be closed for the holidays and note the shipping pick-up and delivery schedules around the holidays. We also have sections related to orders shipping to Canada via UPS as well as those shipping to other countries by the postal service.

WHCC 2013 Holiday Shipping Guidelines

 

Streamline Your Business

Integrated Services Connect Directly to WHCC

We've added an additional service with integrated WHCC products to help give your workflow a boost and to help streamline your online business. This means you can access and order select WHCC products and services directly through this solution.

Pixieset

Pixieset is the client gallery platform that meets the needs of today's modern photographers. It's a great way to share, deliver, and sell your work to your clients. Creating a dedicated gallery for your client is as easy as uploading some images and selecting a cover photo. Proofing, digital delivery and selling are all seamlessly integrated into the beautifully designed gallery. The WHCC integration allows photographers to automate the sales and shipping process of Photo Prints and Premium Gallery Wraps.

Learn more about all WHCC Integrated Services

 

©2013 White House Custom Colour | 2840 Lone Oak Parkway | Eagan, Minnesota | 55121 | Change Email Address | Unsubscribe | Forward to a Friend