Policies

We do our best to make working with us as easy as possible, and part of that effort involves being up-front about our policies and procedures. Read through the information below, and don't hesitate to contact us with any questions or concerns.

Payment Terms and Conditions

Per Order Credit Card Account

This account applies to all new accounts, as well as those who spend $5,000 or less on an annual basis. A charge is made to your Visa, Master Card, American Express or Discover at the time your order is billed and shipped. A receipt will print as part of the order’s invoice, which will also be included with the shipment. All declines will delay shipment of the order until a valid credit card is charged.

Weekly Credit Card Account

This account is for those who exceed approximately $5,000 annually. A statement of the account’s activity is produced each Monday for all orders shipped through the end of the business day on Friday with an automatic charge to your Visa, Master Card, American Express or Discover each Friday for that week’s orders. All declines may cause the suspension of shipping of orders and/or the withdrawal of weekly charge privileges.

Order Cancellations and Changes

Our production facility operates 24 hours a day, 7 days a week for most of the year. With our automated production system, orders can very quickly move past the point of cancellation or modification at all hours of the day. All cancellation or change requests must be made online through our order tracking system. Please double check your orders for accuracy before submission.

Remakes

If there is an error in or damage to your order please call a customer service representative so the order may be corrected and/or replaced. Please have the order number ready to give to the representative. Remakes will only be done for the same finishing services and from the original files submitted in the original order. If you wish to make modifications to the files or services, you will need to place a new order at your cost. Remake orders will be shipped the same method as the original order. Saturday delivery is available for $15.

Shipping Damage

If you receive a shipment that appears damaged, do not refuse the shipment, but immediately inspect the contents and contact us to get a remake order started. We will file the necessary claim with the shipping carrier. Shipping damage is outside our control, and we are only responsible for replacing the product on our normal production time line with our standard shipping methods. You are responsible for any rush charges or expedited freight expense on shipping damage remakes.

Minimum Order Charges

We have a minimum charge of $12.00 on most orders. Orders may not be combined to prevent a minimum order charge. Each and every order form and number will stand on its own.

Preparing Print Files

We use the latest, most state-of-the-art digital photographic printers and printing presses. They are, however, still machines and all have tolerances in how they move paper during the printing process. To prevent thin white lines from appearing on your prints, every image is slightly enlarged when printed onto the paper. This means you will lose a little of your image around the edges. The amount and location lost will vary from machine to machine and over time, so we recommend you keep all important parts of your picture (heads, feet, text, borders, etc) at least ¼" from the edge.