Turnaround Times

This year has brought many unique challenges. Supply chains of all sizes are stressed by a dramatic increase in e-commerce during the pandemic. We have had significant issues keeping supplies and raw materials in stock and available. The product mix and ordering patterns of photographers have shifted dramatically in the last several months from what has been seen in the past. Staff scheduling challenges continue as we ensure everyone is safe, physically distant, and aggressive in having staff stay home if they have had any contact with someone sick.

Currently, many of our wall display products, particularly Gallery Wraps and Framed Prints, are being impacted dramatically by these issues. Our turnaround time and the quality of these products have not always met your business needs during the last few months and have fallen far short of the goals we set for ourselves.

All of our shipping partners, FedEx, UPS, and the USPS, expect incredible package volume levels this fall, especially during December. We highly recommend you place orders needed during November and December as soon as possible, and do not overpromise when you can deliver to your clients. You should expect delays in production and shipping, even when paying for an expedited option.

From one small business to another, we know how important the orders we produce are to your business, especially during this time. We are doing everything we can to get through orders as quickly, efficiently, and accurately as possible while continuing to make the safety of our staff the top priority.

We have more details on holiday shipping guidelines you should be aware of as we get into December. You can also always see the current status of your orders at accounts.whcc.com. Customer service is available by phone, chat, or email to answer any questions you may have.

Estimated Turnaround Times for New Orders