General Questions
Q. Do you accept film?
A. We are 100% digital and do not work with film.
Q. What are your forms of payment/accepted credit cards?
A. We accept MasterCard, Visa, American Express, and Discover. Each order is charged to your credit card at the time it is completed and shipped.
Q. Do you offer an online proofing solution?
A. Yes, PickPic by whcc and their product ProofPro is a solution for online proofing. Visit www.pickpic.com for more information.
Q. Do you have a yearly requirement that needs to be met in order to be a client?
A. No. We only have a $12 minimum requirement per order. If your order does not reach $12 then we will charge you a minimum order charge to make your order $12.
Q. What does drop ship mean?
A.Drop shipping means having your order shipped to any address other than the address on file and costs an additional $5 with ROES Print Fulfillment, $7.50 for UPS Ground and $9.50 for UPS
Q. Do you ship internationally and if so what are the costs?
A. We do ship internationally using the US Post Office. We charge you exactly what USPS charges us for the package and this is determined by weight and sometimes size. All international shipments will be sent via Priority Mail International and takes an average of 6-10 business days but can be up to 14 days to arrive. You can also specify Express Mail International if necessary by contacting Customer Service with the order number; it costs slightly more, has tracking information available, and arrives in 3-5 business days generally but could be up to 7 business days. Also, any order that is shipped to an address other than the one we have on file for the account is called a drop-ship and costs an additional $7.50. The shipping rates are listed at http://www.usps.com/ and you can calculate what it will cost to ship a certain weight of package at http://ircalc.usps.gov/. The duties for a shipment are determined by the value of the package and USPS can also provide you with the necessary information for calculating these fees for your area.
Getting Started
Q. What do I do to get started?
A. Click on the "Become a Client" tab and fill out our New Client Questionnaire. You will then receive an email back that contains a link to submit up to five 8x10 files to us. We will print your files, set your account up, and ship the test prints back to you all at no charge. The test prints are a great way to test your monitor calibration as well as view our quality of printing.
Q. Am I required to submit test prints?
A. Yes. We want to be sure that the color you are seeing on your monitor is what you are getting back in your prints before you submit a real order to us. The test prints process is quick and easy. You should have an account number within 24-48 hours of submitting your test print files. Your test prints will also arrive to you within this time frame.
Q. I just couldn't seem to get the files to 8x10's without distorting the picture.
A. When your original file size is not the same aspect ratio as an 8x10 the image will distort when you use image size in Photoshop with your constrain proportions unchecked to size the file. You can crop you file one of two ways to get the file to an 8x10 size for test prints: 1-use the cropping tool in Photoshop to size the file to 8x10 at 300 ppi. However, you will lose some of your image. Or, you can go to image size check the constrain proportions box, size your file to the closest it can be to 8x10 but size under not over. Then take your 7.5x10 file (for example) go under image scroll down to canvas size and canvas the file up to 8x10. This way you will have a file size at 8x10 without cropping or losing any of the image. The canvassing method can also be use for printing a custom sized print with us.
If you are cropping your files in Lightroom this should be done from the Develop screen by setting your file dimensions and then dragging the crop tool over your image.
Q. I would like to automate the image resizing using Lightroom instead of PS. However, the jpeg quality option is not 1 to 12 but rather 1 to 100%. Should I set it at 83% quality (based on 10 of 12)?
A. With Lightroom 84% is an equivalent to a level 10 jpeg.
Q. I received my test files and they don't match my monitor. What do I do now?
A. If you are calibrated properly with a calibration device; once you have received your test prints and if they do not match your monitor in color and/or density. First make sure your files are embedded with your color space profile. If they are; then download and apply our soft-proof profile to see if the shifting color/density may be due to the paper and/or the printer the files were print on. If they still do not match after soft-proofing with our profiles then try to recalibration with your calibration device reconfirming the setting are at our recommended settings. If the prints are still not matching your monitor please call customer service for further assistance before placing any orders.
Color Calibration & File Management
Q. How do I calibrate to your printers?
A. You don't calibrate directly to our printers. You calibrate your monitor and generate a monitor profile which software like Photoshop uses to show you accurate color on your screen. We calibrate and balance our printers to create a printer profile. Using a standard working color space like Adobe RGB 1998 or sRGB and embedding this in your file allows the printer software at WHCC to use our printer profile to make sure what is printed is what you saw on your screen. We recommend all clients perform hardware monitor calibration. This is a relatively straightforward and simple procedure. We recommend the X-Rite i1 Display.
Q. Do you supply any profiles?
A. Yes. Once you have an account number, you can download ICC profiles for soft proofing purposes. The profiles are for all of our printers and we also have instructions on how to properly use them. Under no circumstances should you convert to our printing profile or embed it in your files.
Q. Is it okay to embed an ICC profile?
A. Embedding a valid ICC profile in your image is very important. Without embedding the profile our software has no idea what colorspace your file is in. This will result in uexpected color in the prints. All files not tagged with an embedded profile are assumed to be in sRGB.
Q. What colorspace do you accept?
A. We accept any colorspace as long as it is embedded in the file. Our software will read the colorspace embedded in the file and print appropriately for that colorspace. We recommend the use of a standard working space profile such as Adobe RGB 1998 or sRGB.
Q. What type of file do you require?
A. We require level 10 JPEG files to be sent to us.
Q. Why a JPEG file and at level 10? Don't you lose quality in the large prints?
A. JPEG compression is a very efficient image compression algorithm designed specifically for saving photographic images. It takes advantage of how we see color versus brightness to only save information needed to reproduce the image for people to view. Image data is lost during compression but at high levels of quality you will not see a difference between a level 10 JPEG and a Tiff printed to paper. JPEG compression is perfect for transient files for sending to the lab for printing but avoid using the compression as a working file type. Also avoid opening a JPEG, making changes, and resaving it again as a JPEG repeatedly. If your workflow calls for this to happen, save your files as Tiff or PSD files until they are complete and ready for output. At which time you should save them as level 10 JPEG. Any JPEG artifacts you see in your prints come from the JPEG file coming out of your camera, not from saving them as a level 10 for output purposes.
Managing Your Account
Q. Can I update my address online?
A. No. You will have to call or email us to update your shipping or billing address.
Q. Can I update my email address online?
A. Yes. Once logged in, click on "Account Info". There you will find a link to update your email address. This is the email address where all order confirmations and email correspondence will be sent.
Q. Can I update my credit card online?
A. Yes. Once logged in, click on "Account Info". There you will find a link to update your credit card.
Q. How can I track my order status?
A. Once logged in, there is a list of recent orders on the right. There it will provide you with the most up to date status of your order. Click on the order number to see all of the tracking information.
Q. How can I cancel an order?
A. Once logged in, click on the order number you need to cancel under the Recent Orders on the right of the screen. There is then an Order Cancellation Form on the left. The Order Cancellation Form will let you know if you are able to cancel your order or if it's too late to cancel your order.
ROES
Q. How do I clear my cache?
A. A simple clearing of your Java and browser cache may resolve any ROES issues.
To clear your Java Cache:
PC Java Cache: Go to Start>Settings>Control Panel>Java>Cache tab or General Tab "Clear JAR Cache" or "Delete Files"
Mac Java Cache: Macintosh Hard Drive>Applications Folder>Utilities>Java>Java Plug-in Settings>Cache>Clear Cache
Once you'd cleared your cache, restart your computer.
Q. How do I update Java?
A. Windows: Visit the Sun Java Download Site http://java.com/en/download/manual.jsp
Mac OSX: Run Apple Software Updates. This will automatically check for the most recent version of Java available for your version of OSX.
Q. I've tried everything you've suggested and ROES still won't Launch?
A. On rare occasions, PC users will continue to experience problems launching ROES even after emptying the cache. A complete uninstall and relaunch of Java is necessary to restore your Java settings.
To uninstall and relaunch Java on your PC: DO NOT COMPLETELY UNINSTALL JAVA IF YOU ARE A MAC USER
Go to the Java Download page and download the Windows Offline Installation to your desktop.
Go to Start>Settings>Control Panel
Double-click on Add or Remove Programs
Delete any program that says "Java, J2SE" in the description
If you have previously had a successful ROES launch, find the .whcc and the .roescache folders in C:\Documents and Settings\[user name]\, where [user name] is the name you use to log in and delete them both.
Restart your computer
Install Java by double-clicking the file you downloaded from the Windows Offline Installation page. When prompted, choose the Typical installation.
After installation is complete, restart your computer
Go to the ROES launch page and launch ROES
For Mac OS X Leopard users: Try www.softworksroes.com/ROES/labs/WHCC/launch3.jnlp
FTP
Q. What is FTP?
A. FTP stands for File Transfer Protocol and has been around a long time. It's a widely used method of transferring files over the Internet. It has no limitations on file size like attaching files to email. Most importantly it allows us to setup every client with a secure and separate folder on our servers.
Q. What is a corrupt or bad file?
A. A "bad file" is generally created when your FTP upload is interrupted in the middle of a file transfer causing only part of the image to be retrieved. The transfer of the image does generally not create a "corrupt" file. You get this when you open the image in Photoshop and get "Invalid JPEG marker" or something similar. Generally opening the original TIFF or PSD file in Photoshop and resaving the JPEG fixes this problem.
Q. How do I upload my print size folders?
A. Uploading print size folders is as simple as dragging and dropping in your FTP client software. After your order preparation is complete, you simply sign on with WHCC, create a folder within your FTP account and drag the print size folders into that folder. Upon completion of file transfer, sign on to our order form page and submit the quick and easy order form.
Q. What kind of printers do you use?
A. Depending on the print sizes requested your order could be printed on one or two different pieces of equipment. All prints 12x18 and smaller are printed on one of our Noritsu printers. Prints larger than 12x18 will be printed one of our Durst Theta 76 printers. These prints are created with printers that expose light sensitive paper that is then run through a chemical process. These are real photographs, not inkjet prints.
Q. What kind of paper do you use?
A. Kodak Professional Supra Endura VC Digital Paper is used for Lustre paper. Supra Endura VC paper had an increased color gamut, excellent flesh reproduction, sharpness, and brilliant image quality. Glossy and metallic prints are printed on Kodak Professional Supra Endura paper.
Q. Do you sharpen my files?
A. No, we do not sharpen any files. You be the judge of when to sharpen files and are welcome to sharpen them yourself at anytime. This gives you total control to do what you want with your files.
Q. Do you put borders on prints?
A. No, all of our prints are borderless, except proofing where borders are optional. If you would like a border, please put the border on yourself. Borders are available for proofs when ordered through ROES.
Q. What is the largest size you can print and mount?
A. We can print 30" wide by 12 feet long. We commonly make prints to 96" and longer. We do not mount prints larger than 30x40. We only texture prints up to 24x30 and lustre coating no longer than 60".
Q. If I have an odd sized print do I need to put it onto a standard size canvas?
A. Yes, we have standard sizes setup in our printers which are limited by the equipment and the available sized paper rolls. We offer many sizes beyond the standard portrait sizes so you can find a size very close to what you need. To put an odd size print on a standard size canvas, go to "Canvas Size" in Photoshop. Type in the standard print size dimensions and anchor your odd size image to one corner. Set the color of the excess space to something that contrasts with the image such as neon green.
Q. Will any of my image be lost in the printing process?
A. We do enlarge your image by about 2% which is approximately 1/16 to 1/8 inch in on your image. We do this to account for paper tolerances so that you do not receive a print with a white edge. Because of this, we do ask that anything important in the image including borders, text, etc are moved in about a ¼ inch on the image.
Q. What is the archival life of a photo print?
A. Over 100 years in typical home display. Over 200 years in dark storage. 1-5 years for commercial display.
Q. Can you emboss or foil stamp my studio logo or client name on wallets and prints?
A. No. We suggest you place your logo or client's name on your file in Photoshop.
Q. How do I order buttons or magnets?
A. Buttons or Magnets can only be ordered through FTP. The files must be uploaded and an order form filled out online. Type the word "buttons" or "magnets" in the "other" box of a Thrifty order form. Also type in the number of files you'd like as a button or magnet. Buttons are 3 inches and magnets are two identical wallet size images on one 3.5x5 magnet.
Q. What is included with color correction?
A. We correct the entire file and balance for skin tones. We will stop if highlights begin to have a color cast or are blown out.
Q. What size are wallets?
A. Wallets are 2.5x3.5 inches and are printed 8-up on a sheet.
Finishing Services:
Q. What mounting substrate is recommended for framing a print?
A. Any of our substrates work great for framing your print, except Standout. Standout comes ready to hang without a frame needed.
Q. What is the purpose of lustre coating?
A. Lustre coating provides protection from fingerprints and slight scratches as well as provides a slightly matte appearance to lustre prints. This coating does not provide UV protection.
Q. Are proof prints a lower quality print?
A. No, proofs are printed on the same photographic paper and printers as regular photographic prints. Proofs are less expensive because they are ordered as only one print size. This requires very little handling as we can send the order to print and then package the order.
Q. How do I prevent my clients from scanning my proofs?
A. Add a texture, such as linen, to your proofs to prevent scanning.
Q. Do you offer color correction on proofs?
A. No. Color correction is only available on photographic print orders.
Q. How many pages can be bound into one bound proofs book?
A. 90 pages maximum can be bound together, anything more may be an additional charge. If your order has more than this, the prints will be split evenly to form as many books as needed.
Q. Can I mix and match the number of images per page in one book?
A. No, the entire book must contain the same number of images per page.
Q. Can I order a proofbook in ROES?
A. No, proofbooks can only be ordered through FTP with an online order form.
Q. How many pages can be bound in one proofbook?
A. 90 pages maximum can be bound together. If your order has more than this, the prints will be split evenly to form as many books as needed.
Q. What are photo greeting cards?
A. Photo Greeting Cards are one sided cards printed on photographic paper. They are basically a photographic print that comes with an envelope. If you are looking for a card that is printed on cardstock on both sides or folds, refer to our Press Printed Greeting Cards.
Q. Do you offer card logos, designs, or templates?
A. No, we do not offer logos, designs or templates for photo greeting cards. All cards should be submitted complete.
Q. Do you print return addresses on envelopes?
A. No, we do not print return addresses at this time.
Q. Do you make flush mounted albums?
A. No, we do not offer the actual mounted album but through our Album Prints program you can order your Album pages through WHCC and send them to your album manufacturer to assemble.
Q. What are Album Prints?
A. Album Prints lets you order all of your page layouts as full spreads or individual sides on Kodak Professional Lustre and Metallic papers. These Album Prints can then be sent to your choice of album manufacturer.
Q. What is the difference between competition prints and regular thrifty large prints?
A. There is no difference in quality. Competition prints have a separate ordering system because of the mounting and edge requirements. We have a PPA approved thickness of matboard that all competition prints are mounted on. You also have the option to have the edges blacked out on competition prints.
Q. What kind of printers do you use?
A. Fine art canvas prints are printed on archival wide format inkjet Canon printers.
Q. What is the difference between fine art canvas and traditional canvas?
A. Fine art canvas is printed directly on the canvas fabric using Inkjet printers. A traditional canvas print is made using a photographic print where the emulsion is peeled and bonded to a piece of canvas fabric using heat and pressure.
Q. Is the paper archival?
A. Yes, velvet paper is archival. It has a cotton base and is acid free which gives it longevity.
Print Fulfillment
Q. Why am I not able to adjust the order once it is placed?
A. Print Fulfillment orders can't be changed because your order goes into production immediately after receipt. No handling is required on these orders at all and they are immediately placed into a print queue once received. Make sure to double check your order before sending.
Q. What are the Pick-A-Pack Packages?
A. Our Pick-A-Pack program is ideal for proms, dance schools, pre-schools and sports. Most color labs force you into 10" units for your special events photography, not at WHCC. Our Pick-A-Pack system allows you to offer any combination on 8x10, 5x7, or 4x5 prints including enlargements. You can define up to 10 packages and 8 add-ons. Put your files into folders by packages/add-ons and they are returned to you in exact order by package.
Q. How do I order magnets?
A. When creating a package, type in the word "magnet" in the "other" box for that package. Magnets are two identical wallet size images on one 3.5x5 magnet.
Q. What kind of printers do you use?
A. We have a total of 9 Digital Printing presses including the HP Indigo 5000, 5500, and 7000. The HP Indigo presses use real liquid ink with an offset look and feel comparable to photo quality.
Q. Can I order a spread?
A. Yes, but be sure to click on "One Image, Spread over crease" on the lower left screen of ROES below the paper type selection. This is the only way to ensure your spread will print correctly. Make sure to double check the thumbnail in the review order screen and make sure you can see all of the spread.
Q. My quantity always says 1. How do I order multiple packs of cards?
A. The number of sets of 25 cards should be ordered on the lower left side in ROES where you order the paper type. The quantity box located in the center of ROES should always read 1. The quantity on your Review Order screen will also read 1 but in the applied options column it will list how many sets within () and it will also list the total price of the order correctly.
Q. Is the Safe Line where my cards will be cut?
A. No. Anything inside the Safe Line will be on your final printed product however this guide does not work both ways. Just because it is not within the Safe Line does not mean it won't appear on your card. Extra borders or unwanted items that are visible in ROES but outside the Safe Line could still be in the final product.
Q. Do you have sizing templates?
A. Yes. We have a set of Photoshop files that are setup for the exact sizes needed for designing Press Printed Products. They have guides preset on them to show where the Safe Line is so there shouldn't be any surprises when images are put into ROES to actually order the card. All of our Press Printed Products are printed as "full bleed" products. This means the final trimmed product can have printing all the way to the edges with no margins. All files must have a 1/8 inch bleed all the way around the trim sides.
Q. Will the Post Office Require extra postage for 5x5 flat, folded, and trifold cards if they are mailed in a 5x5 envelope?
A. Yes. Keep in mind when ordering a square product that will be mailed in a square envelope, the Post Office will charge you additional postage for square pieces. We do offer the option to order 5x7 envelopes for 5x5 flat, folded, and trifold cards.
Q. What is the difference between a rep card and a business card?
A. There is no difference in the actual size of them. The differences are for ordering purposes. If ordered as a rep card, it can be ordered in increments of 50 on all 4 paper types (standard, watercolor, linen, pearl). Business cards can only be ordered on the standard paper and the minimum quantity is 250. When determining what to order you should consider the quantity and paper type needed.
Q. What kind of printers do you use?
A. We have a total of 9 Digital Printing presses including the HP Indigo 5000, 5500, and 7000's. The HP Indigo presses use real liquid ink with an offset look and feel comparable to photo quality.
Q. My quantity always says 1. How do I order multiple packs of cards?
A. The number of sets should be ordered on the lower left side in ROES where you order the paper type. The quantity box located in the center of ROES should always read 1. The quantity on your Review Order screen will also read 1 but in the applied options column it will list how many sets within () and it will also list the total price of the order correctly.
Q. Is the Safe Line where my cards will be cut?
A. No. Anything inside the Safe Line will be on your final printed product however this guide does not work both ways. Just because it is not within the Safe Line does not mean it won't appear on your card. Extra borders or unwanted items that are visible in ROES but outside the Safe Line could still be in the final product.
Q. Do you have sizing templates?
A. Yes. We have a set of Photoshop files that are setup for the exact sizes needed for designing Press Printed Products. They have guides preset on them to show where the Safe Line is so there shouldn't be any surprises when images are put into ROES to actually order the card. All of our Press Printed Products are printed as "full bleed" products. This means the final trimmed product can have printing all the way to the edges with no margins. All files must have a 1/8 inch bleed all the way around the trim sides.
Q. What is the difference between a rep card and a business card?
A. There is no difference in the actual size of them. The differences are for ordering purposes. If ordered as a rep card, it can be ordered in increments of 50 on all 4 paper types (standard, watercolor, linen, pearl). Business cards can only be ordered on the standard paper and the minimum quantity is 250. When determining what to order you should consider the quantity and paper type needed.
Q. What kind of printers do you use?
A. We have a total of 9 Digital Printing presses including the HP Indigo 5000, 5500, and 7000's. The HP Indigo presses use real liquid ink with an offset look and feel comparable to photo quality.
Q. My quantity always says 1. How do I order multiple packs of cards?
A. The number of sets should be ordered on the lower left side in ROES where you order the paper type. The quantity box located in the center of ROES should always read 1. The quantity on your Review Order screen will also read 1 but in the applied options column it will list how many sets within () and it will also list the total price of the order correctly.
Q. Is the Safe Line where my cards will be cut?
A. No. Anything inside the Safe Line will be on your final printed product however this guide does not work both ways. Just because it is not within the Safe Line does not mean it won't appear on your card. Extra borders or unwanted items that are visible in ROES but outside the Safe Line could still be in the final product.
Q. Do you have sizing templates?
A. Yes. We have a set of Photoshop files that are setup for the exact sizes needed for designing Press Printed Products. They have guides preset on them to show where the Safe Line is so there shouldn't be any surprises when images are put into ROES to actually order the card. All of our Press Printed Products are printed as "full bleed" products. This means the final trimmed product can have printing all the way to the edges with no margins. All files must have a 1/8 inch bleed all the way around the trim sides.
Q. What are stickers used for?
A. Many of our clients use the stickers for marketing purposes. Design a sticker that contains images as well as your address for a return address sticker. Print your logo and contact information and place the stickers on wallet boxes and the back of prints. Custom design stickers for your clients to use as gift tags with the words "to:" and "from:".
Q. What kind of printers do you use?
A. We have a total of 9 Digital Printing presses including the HP Indigo 5000, 5500, and 7000's. The HP Indigo presses use real liquid ink with an offset look and feel comparable to photo quality.
Q. My quantity always says 1. How do I order multiple packs of cards?
A. The number of sets should be ordered on the lower left side in ROES where you order the paper type. The quantity box located in the center of ROES should always read 1. The quantity on your Review Order screen will also read 1 but in the applied options column it will list how many sets within () and it will also list the total price of the order correctly.
Q. Is the Safe Line where my cards will be cut?
A. No. Anything inside the Safe Line will be on your final printed product however this guide does not work both ways. Just because it is not within the Safe Line does not mean it won't appear on your card. Extra borders or unwanted items that are visible in ROES but outside the Safe Line could still be in the final product.
Q. Do you have sizing templates?
A. Yes. We have a set of Photoshop files that are setup for the exact sizes needed for designing Press Printed Products. They have guides preset on them to show where the Safe Line is so there shouldn't be any surprises when images are put into ROES to actually order the card. All of our Press Printed Products are printed as "full bleed" products. This means the final trimmed product can have printing all the way to the edges with no margins. All files must have a 1/8 inch bleed all the way around the trim sides.
Q. Are creased bookmarks used as a folded business card?
A. Yes. Design a bookmark and add creasing to create a unique, 4 sided business card.
Q. What kind of printers do you use?
A. We have a total of 9 Digital Printing presses including the HP Indigo 5000, 5500, and 7000's. The HP Indigo presses use real liquid ink with an offset look and feel comparable to photo quality.
Q. My quantity always says 1. How do I order multiple packs of cards?
A. The number of sets should be ordered on the lower left side in ROES where you order the paper type. The quantity box located in the center of ROES should always read 1. The quantity on your Review Order screen will also read 1 but in the applied options column it will list how many sets within () and it will also list the total price of the order correctly. 1 set includes 50 bookmarks.
Q. Is the Safe Line where my cards will be cut?
A. No. Anything inside the Safe Line will be on your final printed product however this guide does not work both ways. Just because it is not within the Safe Line does not mean it won't appear on your card. Extra borders or unwanted items that are visible in ROES but outside the Safe Line could still be in the final product.
Q. Do you have sizing templates?
A. Yes. We have a set of Photoshop files that are setup for the exact sizes needed for designing Press Printed Products. They have guides preset on them to show where the Safe Line is so there shouldn't be any surprises when images are put into ROES to actually order the card. All of our Press Printed Products are printed as "full bleed" products. This means the final trimmed product can have printing all the way to the edges with no margins. All files must have a 1/8 inch bleed all the way around the trim sides.
Q. What kind of printers do you use?
A. We have a total of 9 Digital Printing presses including the HP Indigo 5000, 5500, and 7000's. The HP Indigo presses use real liquid ink with an offset look and feel comparable to photo quality.
Q. My quantity always says 1. How do I order multiple posters?
A. The number of posters should be ordered on the lower left side in ROES where you order the paper type. Type the exact number of posters you would like to order with a minimum of 25.
Q. Is the Safe Line where my cards will be cut?
A. No. Anything inside the Safe Line will be on your final printed product however this guide does not work both ways. Just because it is not within the Safe Line does not mean it won't appear on your card. Extra borders or unwanted items that are visible in ROES but outside the Safe Line could still be in the final product.
Q. Do you have sizing templates?
A. Yes. We have a set of Photoshop files that are setup for the exact sizes needed for designing Press Printed Products. They have guides preset on them to show where the Safe Line is so there shouldn't be any surprises when images are put into ROES to actually order the card. All of our Press Printed Products are printed as "full bleed" products. This means the final trimmed product can have printing all the way to the edges with no margins. All files must have a 1/8 inch bleed all the way around the trim sides.
Q. How do I order multiple copies of the same book?
A. Type in the Instruction box, of the Review Order Screen in ROES, a note that says how many copies of the book you would like.
Q. Does page 1 of a Press Printed Book start on the left or right?
A. The first page begins on the right as a single page. When you turn that page it opens to the first spread.
Q. Can I submit spreads?
A. Yes, but we suggest you send each side individually. If submitting a spread, ensure that the spreads are sized correctly. A spread will be exactly twice the width of the standard single page template. If you do not have the size correctly you will not get the results you are expecting. When using a spread to order, you will need to drag the image to the far right and click "Add to Order" then drag the image to the far left and click "Add to Order". This will then add to the order each side of the spread. If your spread is not sized correctly then you may lose image in the center of each side.
Q. What kind of printer do you use?
A. We use a Heidelberg Speedmaster printing press. A traditional offset printing press, the Heidelberg is a perfect compliment to our short-run digital HP Indigo presses. This press makes higher quantity print runs much more economical for those who want larger quantities.
Q. What are your turnaround times for Long Run Offset Printing?
A. Most orders will take 3-6 days in house.
Q. How do you ship Long Run Offset printing orders?
A. Long Run Offset Printing orders ship UPS Ground from our location in Eagan, MN.
Q. How can I get a price quote on a Long Run Offset printing order?
A. You can email your request to longrunprinting@whcc.com . Please include the quantity, size and coating you are looking for as well as the date you would like to receive the order by.
Q. How much of my image will wrap?
A. If ordering a 1-1/2 inch gallery wrap, allow for 2 extra inches on all sides. This will add 4 extra inches to your final print dimension size. For example if you are ordering a 30x40 1-1/2 gallery wrap, the file dimension size would be 34x44. If ordering a 2-1/2 inch gallery wrap, allow for 3 extra inches on all sides. This will add 6 extra inches to your final print dimension size. A 30x40 2-1/2 inch gallery wrap would be 36x46.
Q. What is the largest print size that can be premium packaged?
A. 11x14. We can package photographic prints sizes from wallets and proofs up to 11x14s.
Q. How will my order be packaged if I order prints that are too large for premium packaging, along with prints that can be premium packaged?
A. Prints larger than 11x14 will be packaged the same as a normal order, in our regular poly bags with cardboard. Prints 11x14 or smaller will be packaged in our Premium Packaging.
Q. Will my various print sizes be packaged individually?
A. Your entire order will be packaged together in one box, depending on how large the order is. However, each print size will be packaged its own right-sized poly bag.
Q. Why is the Premium Packaging price different for drop shipped versus ship to studio orders? A. The drop shipped Premium Packaging price is discounted because some of the additional expense for additional labor is part of the drop ship fee. A drop shipped Premium Packaging order is $7.50 for the drop ship plus $4.50 for the packaging, for a total of $12, while ship to studio premium packaging is a total of $7.50.
Q. What colors of Premium Packaging do you offer?
A. We currently only offer chocolate brown boxes.
Q. Can you sell me just the boxes?
A. Boxes are only available with photographic and proofing orders, boxes cannot be purchased individually.
Q. What do you offer for ribbons?
A. Boxes are finished and tied with a cream, eco-friendly natural cloth ribbon.
Q. What are the dimensions of the inside of the image boxes?
A. A 4x6 Image Box is 4.25x6.5. The 5x7 Image Boxes are 5.25x7.5. Shallow boxes are 1.25” deep and hold approximately 100 prints. Deep boxes are 2.75” deep and hold approximately 250 prints. The 8x8 Image Box is 8.75x8.75x2.25 inside.